FitSM Foundation Training - Amsterdam - 22-23 May 2018

Session

Intro to ITSM and FitSM Standard

0

22 May 2018, 13:00

EULER (CWI Congress Centre)

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions