FitSM Foundation Training - Amsterdam - 22-23 May 2018

Session

CSI, ITSM Implementation and related standards/frameworks

2

23 May 2018, 09:00

EULER (CWI Congress Centre)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation