FitSM Expert Training - Amsterdam - 20-22 June 2018

Session

Wrap-up and Exam Preparation

22 Jun 2018, 09:00

Meeting Room (EGI.eu Offices (3rd Floor))

Conveners

Wrap-up and Exam Preparation

• Sy Holsinger (EGI.eu)
• Thomas Schaaf (Ludwig-Maximilians-Universität München)

Description

• Customer relationship management (CRM)
• Supplier relationship management (SUPPM)
• ITSM process interfaces and dependencies
• Sample exam & exam preparation