3–4 Jun 2010
CWI building (neighbour of Nikhef)
Europe/Amsterdam timezone

TSA1.6 Helpdesk: GGUS status and 1st - 2nd - 3rd line support workflow

3 Jun 2010, 15:00
1h
Z009 (CWI building (neighbour of Nikhef))

Z009

CWI building (neighbour of Nikhef)

105 Science Park,1098 XG Amsterdam, The Netherlands

Speakers

Michael Gronager (NDGF)Dr Torsten Antoni (Karlsruhe Institute of Technology)

Description

GGUS status assessment (Torsten Antoni) 1st line support: performance assessment (Torsten Antoni) Deployed Middleware Support Unit: Michael Gronager Discussion: structure of DSMU within GGUS, GGUS interaction with 3rd line helpdesk systems (gLite, Unicore, ARC)

Presentation materials