EGI Technical Forum

Session

NGI User Support Teams

22 Sept 2011, 11:00

Lyon Conference Centre

Description

The stated goal of EGI is to provide significant added value for existing and new user communities. The main providers of User Support service in EGI are National Grid Initiatives (NGIs), under the coordination of the User Community Support Team (UCST) of EGI.eu in Amsterdam. While NGI teams primarily serve national users, using the communication and coordination services by UCST the needs of multi-national, structured scientific user communities can be also addressed by NGIs.

The session presents the structure and achievements of NGI user support activities, through a sample of presentations by NGIs with active user support teams. The presentations will provide information about various reusable human and software services and best practices that NGIs develop and use, for training, application access, application porting, portal development, documentation, VO setup and testing.

302. User Support in EGI - reactive and proactive services

Gergely Sipos (EGI.EU)

22/09/2011, 11:00

303. User support activites in Slovenia

Barbara Krasovec (ARNES)

22/09/2011, 11:12

"Beginning Knowledge of grid technologies in Slovenia was very poor when NGI Slovenia was established. Our first task was identifying new and existent grid users. At the beginning we were more involved in dissemination activities, we presented grid technologies and the role of NGI/EGI to the public, prepared some presentations, articles and meetings. It turned out that grid technology was...

304. GC3Pie: A Python framework for high-throughput computing and Grid proxies

sergio maffioletti (UZH)

22/09/2011, 11:25

"GC3Pie is a suite of Python classes (and command-line tools built upon them) to aid in submitting and controlling batch jobs to clusters and grid resources seamlessly. GC3Pie aims at providing the building blocks by which Python scripts that combine several applications in a dynamic workflow can be quickly developed. GC3Libs, the main component of the GC3Pie framework, provides services for...

305. Grid User Support activities in Hungary

Agnes Szeberenyi (MTA SZTAKI)

22/09/2011, 11:38

The three institutes (BME, KFKI RMKI, SZTAKI), that are involved in Hungarian Grid User Support activities have put great effort in serving the Hungarian user community, especially through Hungrid, the Hungarian catch-all Virtual Organisation of EGI. An inverted process is present in Hungary, we do not have many VOs, we have mostly individual users, who feel the need of a more powerful...

306. User support in IGI: related tools and services in Italy

Giuseppe Giuseppe (INFN)

22/09/2011, 11:51

This presentation provides an overview of recent developments relevant to user support tools and services in Italy.

307. User support activites in Germany

Dr Torsten Antoni (Karlsruhe Institute of Technology)

22/09/2011, 12:04

This presentation will highlight three activities concerning the user support in Germany which might be of interest for other NGIs. The GridKA school is a summer school on Grid and Cloud Computing with lectures, tutorials and workshops held in Karlsruhe annually since 2003. The GridKA T1 centre has on-site experiment contacts for the LHC experiments, this might serve as a model for other big...

308. HPC Cloud - Interactive User Support

Floris Sluiter (SARA)

22/09/2011, 12:17

For the BiGGrid, the National Grid Initiative of the Netherlands, SARA hosts a HPC Cloud service for the community. We use a redmine portal for user support and to facilitate collaboration between users. Most tickets can be searched and read by users and can reference the documentation. It is easy to create public and private projects and hasa role based authentication/authorisation...