Order Management Workshop

21 Aug 2019, 14:00 → 23 Aug 2019, 15:00 Europe/Amsterdam

Krakow

The purpose of this workshop is:

• To review the order management and customer relationship process, related processes, policies and procedures.
• To analyze  the list of curent requirements of order management process to operational tools in WP5 involved in ordering procedures.
• Establish interoperable data model and order management database schema. 
• To work on Marketplace and Service Order Management Back Office UX and connectivity to external Order Management System. 

Wednesday, 21 August

14:00 → 18:00 Overview of service order management tools and procedures

Thursday, 22 August

09:00 → 13:00 Hands-on Session on SOMBO & Marketplace

13:00 → 14:00 Lunch

14:00 → 18:00 Hands-on Session on Integration and Interoperability of order management systems

Friday, 23 August

08:00 → 13:00 Hands-on Session on order management workflows