FitSM Foundation Training @ EOSC-Nordic kick-off, Sept 2019

Material Package

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Sessions*

Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM

Intro to ITSM and FitSM Standard

Wrap-up, Next Day Overview

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM, CSI

Break / Exam Prep

ITSM Implementation, Related standards/frameworks

Lunch

Exam

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03/09/2019

04/09/2019

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