|
08:30
|
--- Welcome Coffee / Getting settled in ---
|
|
09:00
|
FitSM Foundation wrap-up & ITSM basics
-
Sy Holsinger
(EGI.eu)
(until 10:30)
(R78, Training Room)
|
|
10:30
|
--- Coffee/Tea Break ---
|
|
10:45
|
Selected general aspects of establishing a service management system (SMS)
-
Sy Holsinger
(EGI.eu)
(until 12:15)
(R78, Training Room)
|
|
|
08:30
|
--- Coffee / Getting settled in ---
|
|
09:00
|
Capacity Management (CAPM)
-
Sy Holsinger
(EGI.eu)
(until 10:15)
(R78, Training Room)
|
|
10:15
|
--- Coffee/Tea ---
|
|
10:45
|
Information Security Management (ISM)
-
Sy Holsinger
(EGI.eu)
(until 12:15)
(R78, Training Room)
|
|
|
12:15
|
--- Lunch ---
|
|
13:00
|
Service Portfolio Management (SPM)
-
Sy Holsinger
(EGI.eu)
(until 14:15)
(R78, Training Room)
|
|
14:15
|
--- Coffee/Tea Break ---
|
|
14:30
|
Service Level Management (SLM); Service Reporting Management (SRM)
-
Sy Holsinger
(EGI.eu)
(until 15:45)
(R78, Training Room)
|
|
15:45
|
--- Coffee/Tea Break ---
|
|
16:00
|
Service Availability & Continuity Management (SACM)
-
Sy Holsinger
(EGI.eu)
(until 17:15)
(R78, Training Room)
|
|
17:15
|
--- Wrap-up, Next Day Overview ---
|
|
|
12:15
|
--- Lunch ---
|
|
13:00
|
Customer and Supplier Relationship Management; Process interfaces and dependencies
-
Sy Holsinger
(EGI.eu)
(until 14:30)
(R78, Training Room)
|
|
14:30
|
--- Coffee/Tea/Exam Prep ---
|
|
15:00
|
Exam
(until 17:30)
(R78, Training Room)
|
|