FitSM Foundation Training - Bologna - 14 November 2019 (Net Service)

Session

Intro to ITSM and FitSM Standard

0

14 Nov 2019, 09:00

TBC (Net Service Digital Hub)

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions

0. Coffee/Tea / Getting Settled-In

14/11/2019, 09:00