28-29 November 2019
Danabius Hotel Helia
Europe/Amsterdam timezone

Session

Intro to ITSM and FitSM Standard

28 Nov 2019, 13:00
Venus (Danabius Hotel Helia)

Venus

Danabius Hotel Helia

Budapest, Kárpát u. 62-64, 1133 Hungary

Conveners

Intro to ITSM and FitSM Standard

  • Sy Holsinger (EGI.eu)

Description

  • Service and service management: Introduction, terms and concepts
  • The FitSM standard series & Service management – General aspects
  • Selected sample exam questions

Presentation Materials

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