FitSM Foundation Training - Budapest - 28-29 Nov 2019 (EOSC Symposium co-location)

Session

Intro to ITSM and FitSM Standard

0

28 Nov 2019, 13:00

Venus (Danabius Hotel Helia)

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions