(CANCELLED) FitSM Foundation Training - Amsterdam - 27 March 2020 (CESSDA)

Session

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

3

27 Mar 2020, 13:00

VK1-2 (Ground Floor) (EGI/SURFsara Building)

Conveners

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

• Malgorzata Krakowian (EGI.eu)

Description

• Service management – Processes: Customer Relationship, Supplier, Incident and Service Request, Problem Management
• Service management – Processes: Configuration, Change, Release and Deployment Management
• Selected sample exam questions