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17:00
Log-in / Set-up audio / Etc.
GoToMeeting
08:45 - 09:00
ITSM: Intro, terms and concepts (0)
Sy Holsinger
GoToMeeting
09:00 - 10:15
Coffee/Tea Break
GoToMeeting
10:15 - 10:30
The FitSM standard series (0)
Sy Holsinger
GoToMeeting
10:30 - 11:30
Coffee/Tea Break
GoToMeeting
11:30 - 11:45
Service Management Processes - SPM, SLM, SRM
Sy Holsinger
GoToMeeting
11:45 - 13:00
Lunch Break
GoToMeeting
13:00 - 14:30
Service Management Processes - SACM, CAPM, ISM
Sy Holsinger
GoToMeeting
14:30 - 15:45
Coffee/Tea Break
GoToMeeting
15:45 - 15:55
Service Management Processes: CRM, SUPPM
Sy Holsinger
GoToMeeting
15:55 - 16:45
Wrap up / Next day overview / Additional discussion / backup time
GoToMeeting
16:45 - 17:00
Updating the timetable...