Webinar programme

Managing services and resources for EOSC

by Owen Appleton (EGI.eu)


Objectives of the Webinar

  • Show requirements and good practices for service provisioning in EOSC.
  • Introduce IT Service Management and how it's implemented in the FitSM standard.

Target Audience

Institutes, projects and initiatives planning to contribute services to the European Open Science Cloud.


  • 5' Welcome
  • 40' Webinar presentation
  • 15' Q&A


Integrating services and other resources with the European Open Science Cloud (EOSC) asks providers to give structured information based on a perspective of managed service provision and the formal structures IT Service Management (ITSM). In order to both simplify the collection of this information, and in order to make the effort more useful to providers, it is best seen in the context of introducing ITSM to the provider in a broader sense. This webinar introduces the EOSC landscape and what is asks of providers, then shows how the FitSM ITSM standard can be used to meet these needs and to support better management and provision of services and other resources.

About the Speaker

Owen Appleton

Owen is Service Portfolio Manager at the EGI Foundation working on Service Strategy, Service Portfolio Management, IT Service Management training and consultancy. He holds a BSc. in Biochemistry and an MSc in Science Communication from Imperial College, London. Owen was a leading author of the FitSM standard, is a certified FitSM trainer and is co-chair of the FitSM working group within standard owner ITEMO (IT Education Management Organization). He holds en Expert certification in FitSM as well as certifications in ITIL and ISO 27k. Owen has the role of Service Portfolio Manager for EGI and leads service portfolio management activities in the EOSC-hub project.


Register on the main page: https://www.eosc-hub.eu/webinar-programme