FitSM Foundation Training - Remote - 5-6 November 2020 (Co-located with EGI Conference)

from Thursday, 5 November 2020 (08:45) to Friday, 6 November 2020 (14:00)
Zoom

        : Sessions
    /     : Talks
        : Breaks
5 Nov 2020
6 Nov 2020
AM
08:45
Log-in / Set-up audio / Etc. (until 09:00) ()
09:00
ITSM: Intro, terms and concepts - Sy Holsinger (EGI.eu) (until 10:15) ()
10:15 --- Coffee/Tea Break ---
10:30
The FitSM standard series - Sy Holsinger (EGI.eu) (until 11:30) ()
11:30 --- Coffee/Tea Break ---
11:45
Service Management Processes - SPM, SLM, SRM - Sy Holsinger (EGI.eu) (until 13:00) ()
08:45 --- Log-in / Set-up audio / Etc. ---
09:00
Service Management Processes: ISRM, PM, CONFM - Sy Holsinger (EGI.eu) (until 10:00) ()
10:00 --- Coffee/Tea Break ---
10:10
Service management – Processes: CHM, RDM, CSI - Sy Holsinger (EGI.eu) (until 11:05) ()
11:05 --- Coffee/Tea Break ---
11:15
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep - Sy Holsinger (EGI.eu) (until 12:00) ()
PM
13:00 --- Lunch Break ---
14:00
Service Management Processes - SACM, CAPM, ISM - Sy Holsinger (EGI.eu) (until 15:15) ()
15:15 --- Coffee/Tea Break ---
15:25
Service Management Processes: CRM, SUPPM - Sy Holsinger (EGI.eu) (until 16:15) ()
16:15 --- Wrap up / Next day overview / Additional discussion / backup time ---
12:00 --- Lunch / Exam Prep ---
13:00
Exam (until 14:00) ()
13:00 --- Coffee/Tea Break ---