FitSM Hands-On Workshop - 7 May 2021 (Metacenter)
Zoom
IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provide crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
This is half-day hands-on workshop is designed to continue the implementation efforts of a Service Management System (SMS) based on FitSM.
Target audience
- Usability Group
- Key personnel charged with setting up, maintaining and improving the Service Management System
Entry requirements
- No formal requirements for participation in the workshop, but FitSM Foundation level training would be useful.
Contents
- Brief summary of the project and status
- Recontextualization of existing activities into the FitSM structure
- General agreements on roles and responsibilities within the SMS
- Identified services (internal and external)
- Timelines and next milestones/meetings
- Contributions and deadlines
Workshop Outputs
- Shared understanding and commitment
- Clear responsibilities
- Tangible actions and timelines agreed
Related downloads
Key FitSM documentation (e.g. templates, samples and guides) can be found here: https://www.fitsm.eu/downloads/
