FitSM Foundation Training - CC-IN2P3 - 26 Jun 2023

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Sessions*

Introduction, Service Management Basics

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CSI, ITSM Implementation and related standards/frameworks

Exam

Getting Settled-In

Intro to ITSM and FitSM Standard

Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

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26/06/2023

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