IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is an open, lightweight standard for professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provide crucial help in delivering services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
Through FitSM, the aim is to conduct effective IT service management in the EOSC federated environment and achieving a baseline level of ITSM, which can also act in support of ‘management interoperability’ in federated environments (e.g. EOSC).
This three-hour workshop focuses on equipping participants with the necessary skills and knowledge to effectively design and implement IT Service Management (ITSM) processes in their organizations.
Duration
- 3 hours
Target audience
- All individuals involved in the provisioning of (federated) IT services.
- Service and Process Managers and Owners.
- Candidates who wish to understand better how to implement what was learned from FitSM Trainings.
Entry requirements
- Participants must have a solid understanding of ITSM principles and processes.
Contents
- Basic IT service management concepts and terms (based on FitSM-0)
- Approaches and strategies for implementing an ITSM.
Training Outputs
- Design Skills: Equip participants with the skills to design effective ITSM processes.
- Implementation Insights: Provide practical insights into successful ITSM process implementation.
- Engagement: Foster interactive learning and collaboration among participants.
Related downloads
The current versions of all parts of the FitSM standard can be found here: https://www.fitsm.eu/downloads/
