FitSM Foundation Training - Internal Training

Contribution List

1. Getting Settled-In

04/09/2024, 09:00

2. Intro to ITSM and FitSM Standard

04/09/2024, 09:15

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions

3. Service Management Processes - SPM, SLM, SRM, SACM, CAPM

04/09/2024, 10:15

• Service management – Processes: Service Portfolio, Service Level, Service Reporting Management, Service Availability and Continuity, Capacity
• Selected sample exam questions

4. Service management Processes: ISM, CRM, SUPPM, ISRM, PM

04/09/2024, 11:45

• Service management – Processes: Information Security Management, Customer Relationship, Supplier, Incident and Service Request, Problem Management
• Selected sample exam questions

10. Service management – Processes: CONFM, CHM, RDM, CSI

04/09/2024, 14:00

• Configuration, Change, Release and Deployment Management, Continual Service Improvement
• Sample exam & exam preparation

5. ITSM Implementation and related standards/frameworks

04/09/2024, 15:30

• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation

6. Exam

04/09/2024, 17:00