FitSM Foundation Training - SURF

Contribution List

2. Intro to ITSM and FitSM Standard

28/11/2024, 09:00

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions

3. Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM, CRM, SUPPM

28/11/2024, 10:45

• Service management – Processes: Service Portfolio, Service Level, Service Reporting Management, Service Availability and Continuity, Capacity, Information Security, Customer and Supplier Relationship Management
• Selected sample exam questions

4. Service management Processes: ISRM, PM, CONFM, CHM, RDM

28/11/2024, 13:30

• Service management – Processes: Incident and Service Request, Problem, Configuration, Change, Release and Deployment Management
• Selected sample exam questions

10. Service management – Processes: CSI and other

28/11/2024, 15:15

• Continual Service Improvement, Benefits, Risk and Challenges of Implementing ITSM, Relates Standards and Frameworks
• Sample exam & exam preparation

6. Exam

28/11/2024, 16:30

1. Getting Settled-In

5. ITSM Implementation and related standards/frameworks

• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation