Mr
Elia Bellussi
10/01/2025, 09:15
- Service and service management: Introduction, terms and concepts
- The FitSM standard series & Service management – General aspects
- Selected sample exam questions
Mr
Elia Bellussi
10/01/2025, 10:15
- Service management – Processes: Service Portfolio, Service Level, Service Reporting Management, Service Availability and Continuity, Capacity
- Selected sample exam questions
Mr
Elia Bellussi
10/01/2025, 11:45
- Service management – Processes: Information Security Management, Customer Relationship, Supplier, Incident and Service Request, Problem Management
- Selected sample exam questions
Mr
Elia Bellussi
10/01/2025, 14:00
- Configuration, Change, Release and Deployment Management, Continual Service Improvement
- Sample exam & exam preparation
Mr
Elia Bellussi
10/01/2025, 15:30
- Benefits, Risks & Challenges of Implementing ITSM
- Related standards and frameworks
- Sample exam & exam preparation
