Description
This workshop will build on the gSLM workshop and ITSM tutorial run by the gSLM project at the EGI Technical Forum 2011 to further assist the EGI community in increasing their awareness and expertise int he area of IT Service Management (ITSM) and in particular, Service Level Management (SLM).
Mr
Owen Appleton
(Emergence Tech Limited), Dr
Thomas Schaaf
(LMU)
28/03/2012, 14:00
Operational services and infrastructure
