EGI Community Forum 2012

Session

Service Management - a gSLM Tutorial including Security

28 Mar 2012, 16:00

Leibniz Supercomputing Centre (LRZ)

Description

The goal of this training/tutorial is to deliver insight into the topics of Quality Management, IT Service Management and Information Security Management, based on these ISO standards, and in addition: provide some ideas on how this may be relevant and useful in the EGI/Grid context. The session is run by members of the gSLM project (www.gslm.eu).

106. Tutorial: Management of quality, services and information security according to ISO 9000, ISO/IEC 20000 & ISO/IEC 27000 - Overview and practical insights

Dr Thomas Schaaf (Ludwig-Maximilians-Universität München)

28/03/2012, 16:00