Software services for community building and support
- Gergely Sipos (EGI.EU)
Scientific communities require various software and support services - such as training, consultancy, software development - to engage with the technical services of the European Grid Infrastructure. These services are provided in EGI by distributed teams operated within the NGIs (National Grid Infrastructures), VRCs (Virtual Research Communities), VOs (Virtual Organisations) and national and international projects and scientific collaborations. The provisioning is facilitated by a variety of software tools. The Applications Database from Greece, the Training Marketplace from the UK, the Client Relationship Management system from Spain and Portugal and the Requirement Tracker from the Czech Republic are examples of services that scientific groups and their supporters are already benefiting from. New initiatives - such as the Globus Market from IGE or ScienceSoft from EMI - are emerging, and target certain functionalities that EGI needs to florish as a successful, innovative, distributed community.
This session includes presentations and discussion of the current and emerging tools that EGI uses or needs for the coordination and delivery of community building and user support activities.