16-20 September 2013
Meliá Castilla Convention Centre, Madrid
Europe/Madrid timezone

Session

Foundation training in federated IT Service Management according to FitSM-1:2013

19 Sep 2013, 14:00
Meliá Castilla Convention Centre, Madrid

Meliá Castilla Convention Centre, Madrid

Conveners

Foundation training in federated IT Service Management according to FitSM-1:2013

  • Thomas Schaaf (Ludwig-Maximilians-Universität München)

Foundation training in federated IT Service Management according to FitSM-1:2013

  • Thomas Schaaf (Ludwig-Maximilians-Universität München)

Foundation training in federated IT Service Management according to FitSM-1:2013

  • Thomas Schaaf (Ludwig-Maximilians-Universität München)

Foundation training in federated IT Service Management according to FitSM-1:2013

  • Thomas Schaaf (Ludwig-Maximilians-Universität München)

Description

This foundation training course in federated IT Service Management introduces the fundamentals of service management and some of the specific challenges faced when managing IT services across complex and federated communities.

The training is carried out across one afternoon and the following morning, and culminates in a short exam. Successfully passing the exam will grant participants a Foundation Certificate in Service Management for Federated IT Infrastructures, provided by the internationally recognised standards organisation TÜV SÜD.

The course is structured around the FitSM-1:2013 standard (see www.fedsm.eu/fitsm for details), which is compatible with ITIL and ISO/IEC 20000. The FitSM standard and the training course are produced and run by the FedSM project, which is funded by the EC to bring improved service management to several infrastructures, including EGI.

Places for this session are limited and must be reserved in advance, contact training@fedsm.eu for details.

Presentation Materials

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