Service Order Management and Supporting Tools

6 Mar 2019, 12:00 → 8 Mar 2019, 17:15 Europe/Amsterdam

SeminarRoom 2 (MPCDF)

The purpose of this F2F Meeting on "Service Order Management and Supporting Tools" is to improve the access to and ordering of EOSC-hub productional services, harmonize the related service management processes and WP5 operational tools and services. The main objectives of the meeting to achieve this major goal are:

• Review the order management and customer relationship process, related processes, policies and procedures.
• Discuss the possible and actual use-cases and complex scenarios of service ordering, needs and expectations from outside.
• Review the list of requirements of order management process to operational tools in WP5 involved in ordering procedures.
• Review the list of requirements to WP5 tools and services  of other service management processes.
• Idenfity gaps in current implemtation of order management.
• Disseminate the status of WP5 operational tools including Marketplace.
• Discuss the integration activities in WP5 related to service ordering.
• Establish and agree on work plans and roadmaps for service integration.

More information on wiki: https://confluence.egi.eu/display/EOSC/WP5+F2F+Service+Order+Management+and+Supporting+Tools

Connection details:

Meeting Room Name: EOSC-hub
Meeting Room Number: 97965309

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Wednesday, 6 March

12:00 → 13:00 Welcome lunch

13:00 → 15:00 Order Management in EOSC-hub

13:00 Introduction to the meeting, main topics and objectives

Speaker: Pavel Weber (KIT-G)

13:15 Marketplace and Service Order Management in EOSC-hub

Overview Projects in the Marketplace and integrated solutions Interfaces towards other service registries Order Management: current workflows, requirements and interfaces

Speaker: Diego Scardaci (EGI.eu)

Slides Marketplace_and_Service_Order_Management_V1.0.pptx

13:35 Discussion

14:05 Order Management versus Onboarding

EOSC service registry, EOSC Catalogue, Onboarding of new service provider, Towards uniform Service Description Template

Speaker: Mark Sanden (SURFsara BV)

14:25 Discussion

15:00 → 15:30 Coffee break

15:30 → 18:00 Implementaion of Order Management, CRM and other related processes

15:30 Current SOCRM process and procedures

Routes, JIRA workflows, SOCRM procedures.

Speaker: Giovanni Morelli (CINECA)

15:50 Order Management experiences and requirements

SOCRM daily operations, Feedback to tool developers ( short scale, middle/long scale).

Speaker: Dr Gergely Sipos (EGI.eu)

16:10 Discussion - Analysis of requirements and solutions

16:50 SLM and SLA management

SLM process introduction, SLA/OLA Management.

Speaker: Malgorzata Krakowian (EGI.eu)

17:20 Discussion

Operations tools chain in Order Management, Analysis of CRM-SLM interfaces and tooling, How SLA will be generated, who is in charge to build the interaction with customer to build the SLA, Should it be one aggregated SLA for complex order?

19:00 → 21:00 Dinner

Thursday, 7 March

09:00 → 10:00 Service Portfolio Management: Process, requirements and tools

09:00 SPM Process, procedure and requirements

Introduction to the process, procedures, Requirements to WP5 tools for implementation

Speaker: Hilary Jane Edwarda Goodson (EGI.eu)

09:20 Discussion

09:35 Service Portfolio Management tool

Design overview, Status and roadmap

Speaker: Kostas Koumantaros (GRNET)

Slides https://docs.google.com/presentation/d/1JK23L6TGTX4xdplMDz_PZpxdDn08ZvzpSE6M5Xw-4Yc/edit?usp=sharing

09:45 Discussion

10:00 → 11:00 Marketplace and ordering tools I

10:00 Marketplace status and roadmap

Current status, Functionalities in place to support SO operations, Design and integration roadmap

Speaker: Roksana Rozanska (CYFRONET)

10:20 Discussion

Projects in the marketplace - service integration, Order types in the MP, Requirements from WP4, Identified gaps

11:00 → 11:30 Coffee break

11:30 → 12:30 Marketplace and ordering tools II

11:30 Marketplace back office - Status and Demo

Speaker: Cyril Lorphelin (CNRS)

Slides ServiceOrderManagementF2F-opsportal_(2).pdf

12:00 Discussion

Order mgmt in the MP back-office, Identified gaps, Access to service providers, Workflows for complex orders, Order types implementation, Simple orders, Complex orders.

12:30 → 13:30 Lunch

13:30 → 15:30 Technical analysis of use-cases and requirements I

13:30 Discussion

Order handling model, Project in the marketplace, Order types in the MP (ordering models)

15:30 → 16:00 Coffee break

16:00 → 18:00 Configuration management implementation and requirements

16:00 GOCDB

Speaker: Greg Corbett (STFC)

16:10 DPMT

Speaker: Raphael Ritz (Max Planck Gesellschaft)

16:20 SVMON

Speaker: Jie Yuan (KIT-G)

16:30 Data Management Planning Tools (TBC)

Speaker: Adil Hasan (SIGMA)

16:45 Discussion

What are the requirements of SOCRM to configuration databases? Order life-cycle: tracking and order support after order implementation. MP Integration with configuration databases, communities repositories.

Friday, 8 March

09:00 → 11:00 Technical analysis of use-cases and requirements II

Joint service orders (bundles) and different types of service compatibility
Simple orders vs complex orders
Common API for service orders

09:00 Discussion

Joint service orders (bundles) and different types of service compatibility, Simple orders vs complex orders, Common API for service orders.

11:00 → 11:30 Coffee break

11:30 → 12:00 Conclusions and Outlook

11:30 Summary of the meeting

Speaker: Pavel Weber (KIT-G)

11:40 Catch-all discussion

12:00 → 13:00 Optional Lunch

13:00 → 15:00 Hands-on sessions