FitSM Advanced Training in Service Operation and Control (SOC) - Amsterdam - 19-21 June 2019

Session

Continual Service Improvement (CSI); Process interfaces and dependencies

21 Jun 2019, 09:15

Amsterdam Science Park

Conveners

Continual Service Improvement (CSI); Process interfaces and dependencies

• Malgorzata Krakowian (EGI.eu)

Description

• Continual Service Improvement Management (CSI)
• ITSM process interfaces and dependencies
• Sample exam & exam preparation