FitSM Foundation Training - Remote - 14-15 October 2020 (DIAMOND)

Contribution List

1. Log in, set up, round table

Owen Appleton (EGI.eu)

14/10/2020, 09:15

2. Service and service management: Introduction, terms and concepts

Owen Appleton (EGI.eu)

14/10/2020, 09:30

3. The FitSM standard series & Service management – General aspects, Exam questions

Owen Appleton (EGI.eu)

14/10/2020, 10:45

4. The FitSM standard series & Service management – General aspects, Exam questions

Owen Appleton (EGI.eu)

14/10/2020, 13:00

5. Service management – Processes: SACM, CAPM, ISM, Exam questions

Owen Appleton (EGI.eu)

14/10/2020, 14:30

6. Service management – Processes: CRM, SUPPM. Wrap up for the day

Owen Appleton (EGI.eu)

14/10/2020, 16:00

7. Additional discussion / backup time

Owen Appleton (EGI.eu)

14/10/2020, 16:45

8. Log in, set up

Owen Appleton (EGI.eu)

15/10/2020, 08:50

9. Service management – Processes: ISRM, PM, CONFM

Owen Appleton (EGI.eu)

15/10/2020, 09:00

10. Service management – Processes: CHM, RDM, CSI, Exam questions

Owen Appleton (EGI.eu)

15/10/2020, 10:15

11. Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep

Owen Appleton (EGI.eu)

15/10/2020, 11:30

12. Exam

Owen Appleton (EGI.eu)

15/10/2020, 13:00