FitSM Foundation Training - Remote - 24-25 Feb 2021 - EOSC Community

Contribution List

1. Log in, set up, round table

Owen Appleton (EGI.eu)

24/02/2021, 08:15

2. Service and service management: Introduction, terms and concepts

Owen Appleton (EGI.eu)

24/02/2021, 08:30

3. The FitSM standard series & Service management – General aspects, Exam questions

Owen Appleton (EGI.eu)

24/02/2021, 09:45

4. Service management – Processes: SPM, SLM, SRM

Owen Appleton (EGI.eu)

24/02/2021, 12:00

5. Service management – Processes: SACM, CAPM, ISM, Exam questions

Owen Appleton (EGI.eu)

24/02/2021, 13:30

6. Service management – Processes: CRM, SUPPM. Wrap up for the day

Owen Appleton (EGI.eu)

24/02/2021, 15:00

7. Additional discussion / backup time

Owen Appleton (EGI.eu)

24/02/2021, 15:45

8. Log in, set up

Owen Appleton (EGI.eu)

25/02/2021, 07:50

9. Service management – Processes: ISRM, PM, CONFM

Owen Appleton (EGI.eu)

25/02/2021, 08:00

10. Service management – Processes: CHM, RDM, CSI, Exam questions

Owen Appleton (EGI.eu)

25/02/2021, 09:15

11. Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep

Owen Appleton (EGI.eu)

25/02/2021, 10:30

12. Exam

Owen Appleton (EGI.eu)

25/02/2021, 12:00