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08:00
09:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
Owen Appleton
Log in, set up, round table
Zoom
08:15 - 08:30
Owen Appleton
Service and service management: Introduction, terms and concepts
Zoom
08:30 - 09:30
Break
Zoom
09:30 - 09:45
Owen Appleton
The FitSM standard series & Service management – General aspects, Exam questions
Zoom
09:45 - 11:00
Lunch
Zoom
11:00 - 12:00
Owen Appleton
Service management – Processes: SPM, SLM, SRM
Zoom
12:00 - 13:15
Break
Zoom
13:15 - 13:30
Owen Appleton
Service management – Processes: SACM, CAPM, ISM, Exam questions
Zoom
13:30 - 14:45
Break
Zoom
14:45 - 15:00
Owen Appleton
Service management – Processes: CRM, SUPPM. Wrap up for the day
Zoom
15:00 - 15:45
Owen Appleton
Additional discussion / backup time
Zoom
15:45 - 16:00
Updating the timetable...