FitSM Foundation Training - Remote - 25-26 March 2021 - NeIC

from Thursday, 25 March 2021 (08:45) to Friday, 26 March 2021 (15:00)
Zoom

        : Sessions
    /     : Talks
        : Breaks
25 Mar 2021
26 Mar 2021
AM
08:45 Log in, set up, round table - Sy Holsinger (EGI.eu)   ()
09:00 Service and service management: Introduction, terms and concepts - Sy Holsinger (EGI.eu)   ()
10:30 --- Break ---
10:45 The FitSM standard series & Service management – General aspects, Exam questions - Sy Holsinger (EGI.eu)   ()
08:45 Log in, set up - Sy Holsinger (EGI.eu)   ()
09:00 Service management – Processes: ISRM, PM, CONFM - Sy Holsinger (EGI.eu)   ()
10:15 --- Break ---
10:30 Service management – Processes: CHM, RDM, CSI, Exam questions - Sy Holsinger (EGI.eu)   ()
11:45 --- Break ---
PM
12:00 --- Lunch ---
13:00 Service management – Processes: SPM, SLM, SRM - Sy Holsinger (EGI.eu)   ()
14:15 --- Break ---
14:30 Service management – Processes: SACM, CAPM, ISM, Exam questions - Sy Holsinger (EGI.eu)   ()
15:45 --- Break ---
16:00 Service management – Processes: CRM, SUPPM. Wrap up for the day - Sy Holsinger (EGI.eu)   ()
16:45 Additional discussion / backup time - Sy Holsinger (EGI.eu)   ()
12:00 Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep - Owen Appleton (EGI.eu)   ()
13:00 --- Break, pre exam ---
14:00 Exam - Owen Appleton (EGI.eu)   ()