Participants:
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Malgorzata Krakowian (EGI.eu)
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Mathilde Romberg (EMI)
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Zdenek Sustr (NGI_CZ)
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Tiziana Ferrari (EGI.eu)
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Maria Dimou (CERN)
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Guenter Grein (GGUS)
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Helmut Dres (GGUS)
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Peter Solagna (EGI.eu)
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Anders Waananen (ARC)
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Oxana Smirnova (ARC)
Review of action list
#4991: Notification of failures of operational tools through GGUS
#5341: Notification of failures of operational tools through GGUS - MSG broker contact
Will be updated by Tiziana
#5044: Collect support contact points for each product team
We are missing only 3 PT
Antony Wilson - SAGA
Elisabetta Ronchieri - WNoDeS
Soonwook Hwang - AMGA
QoS will be set for the time being to default value: basic.
#5072: Identify orphaned tickets. (in May)
The identified SU which don't know if will be supported is SGE Utils.
Maria will contact support team to get information about support plans.
Ticket to be closed.
@Action on Malgorzata and Guenter: create a list of SU which didn't declared their willingness to provide support through GGUS.
https://rt.egi.eu/rt/Ticket/Display.html?id=5776
#5340: tickets which need information about UMD releases when issue was solved by PT
Waiting for Peter to decide on SU name
Candidate SUs to decommission, if any
no discussion
ETAs - feedback from URT meeting and discussion
At the URT there was consensus on experimenting the new ETA policy (which includes the implicit reject and the reminders) for six months. This will be equally applied to all support units.
ETA required only for tickets on hold, not in progress.
For low priority tickets:
For a fix that is accepted
- the ticket is put on hold
- a link to an external bug tracking system is added
- the ETA is specified. If the technology provider knows that the ETA is likely to be revised as the fix is not yet part of a release plan, this information is added to the ticket diary.
- after expiration of the ETA, if the fix is not yet delivered, the TP will get a reminder and this gives a chance the TP to update the ETA and provide further information into the ticket diary.
Guenter will attend URT meeting and inform audience that te policy will changed according to comments.
For the future Peter will update URT with issues discussed within GGUS AB and invite to GGUS AB meeting if someone want to take part in discussion.
Definition of GGUS tickets statuses - discussion
A new field explaining the ticket status values "solved" and "unsolved" in a structured manor was requested during the GGUS-AB meeting yesterday.
@Action on Guenter: Investigate Bugzilla statuses.
RT ticket was created https://rt.egi.eu/rt/Ticket/Display.html?id=5775
Major changes in last GGUS release
no discussion
Plans for the next GGUS release
no discussion
AOB
* Next GGUS AB 26th September through Adobe connect
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