FitSM Advanced Training in Service Planning and Delivery - Amsterdam - 31 May - 2 June 2016

Material Package

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Everything

Specific sessions

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Sessions*

Selected general aspects of establishing a service management system (SMS)

FitSM Foundation wrap-up & ITSM basics

Service Availability & Continuity Management (SACM)

Service Portfolio Management (SPM)

Information Security Management (ISM)

Service Level Management (SLM); Service Reporting Management (SRM)

Exam

Capacity Management (CAPM)

Customer and Supplier Relationship Management; Process interfaces and dependencies

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Events scheduled on*

31/05/2016

01/06/2016

02/06/2016

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