Speaker
Dr
Torsten Antoni
(Karlsruhe Institute of Technology)
Description
This presentation will highlight three activities concerning the user support in Germany which might be of interest for other NGIs. The GridKA school is a summer school on Grid and Cloud Computing with lectures, tutorials and workshops held in Karlsruhe annually since 2003. The GridKA T1 centre has on-site experiment contacts for the LHC experiments, this might serve as a model for other big sites. The xGUS helpdesk template provides an easy way for NGIs or User Communities to get an own GGUS-interfaced helpdesk portal without the need for local installation.
