Conveners
FitSM Training: Mastering IT Service Management (registration required)
- Elia Bellussi
FitSM Training: Mastering IT Service Management (registration required)
- Elia Bellussi
Description
Take the Next Step in IT Service Management with FitSM Foundation Training!
Enrol Now on Indico (https://indico.egi.eu/event/6526/ ) and Transform Your IT Service Delivery!
Are you ready to transform your IT service delivery and enhance customer satisfaction?
The FitSM Foundation Training is your gateway to mastering the essentials of IT Service Management (ITSM). Designed to provide you with a comprehensive understanding of the FitSM framework, this course equips you with the knowledge and tools to optimise your IT services for efficiency, cost savings, and superior user experience.
We are co-locating our FitSM Foundation Training with EGI2024, taking place in Lecce, Italy, and we will be hosted by our partners at the CMCC Foundation for this activity.
Why Choose FitSM Foundation Training?
Gain In-Depth Knowledge: Understand the fundamental principles of ITSM and how they apply to your organisation.
Master the FitSM Process Model: Learn to navigate and implement the FitSM-aligned processes seamlessly within your team.
Achieve Professional Recognition: earn the prestigious FitSM Foundation certificate issued by APMG, demonstrating your expertise and commitment to excellence.
What’s in it for you?
Enhanced Service Delivery: Implementing FitSM standards can significantly boost your IT service availability, reliability, and user-centric focus.
Cost Efficiency: Optimise your processes to achieve greater cost savings without compromising on service quality.
Immediate Application: Start applying FitSM-compliant processes within your organisation as soon as you complete the course.
Course Highlights
Neutral Introduction: Provides a balanced introduction to ITSM and the FitSM process-driven model, comparable to other standards like ITIL and ISO20k.
Official Certification: Successfully pass the exam (20 multiple-choice questions, 13 needed to pass) and receive a certification endorsed by APMG, recognised globally for its excellence.
Training Schedule and Location at EGI2024
Dates:
Monday, 30th September: 14:00 - 18:00
Tuesday, 1st October: 9:00 - 12:30
Venue: CMCC (Via Marco Biagi, 5, 73100 Lecce, Italy)
Requirements:
No requirements for the FitSM Foundation Training
A limited number of tickets:
The training is supposed to be delivered from a minimum of 6 to a maximum of 15 trainees.
Cost
Early Bird Course Fee: €450 (Certification Fee Included - €82 ) + VAT
Course Fee: €550 (Certification Fee Included - €82 ) + VAT
What is included in the fee
In-person training (not online)
EGI training material
Catering
Facility
APMG Exam + APMG Certificate upon success (€82 + VAT) - a second try is permitted upon failure
Free access to the FitSM Workshop on Thursday 3rd of October
If you are part of the following projects you can use your training project budget related to FitSM to cover the expenses:
METROFOOD
iMagine
PITHIA
IRISCC
Don’t miss out on this opportunity to advance your IT service management skills and take your organisation’s service delivery to the next level. Enrol in the FitSM Foundation Training today and begin your journey towards ITSM mastery and professional growth!
Enrol Now on Indico (https://indico.egi.eu/event/6526/ ) and Transform Your IT Service Delivery!
