This foundation training course in federated IT Service Management provides training in the fundamentals of service management and an approach to professional service delivery based on process orientation and delivery of value to customers. See www.fitsm.eu/fitsm-foundation-level for more details. The training is carried out across most of one day, culminating in an exam the following morning. Successfully passing the exam will grant participants a Foundation Certificate in Lightweight Service Management, provided by the internationally recognised standards organisation TÜV SÜD.
The course is structured around the FitSM-1:2015 standard (see www.fitsm.eu for details), which is compatible with ITIL and ISO/IEC 20000 but is intended to be a lightweight approach that is easier to implement in providers new to ITSM, SMEs and startups, federated scenarios, the research sector and other situations where ITSM is not heavily adopted. The FitSM standard and the training course are produced and run by the FedSM project, which is funded by the EC to bring improved service management to several infrastructures, including EGI.
Places for this session must be reserved, send a message via www.fitsm.eu/trainingrequest to express interest.