EOSC-hub All-Hands Meeting, 18-20 April 2018, University of Malaga
This is the agenda page of the EOSC-hub All-Hands Meeting.
Only members of the EOSC-hub project are expected to join.
Registration mandatory at: http://eosc-hub.eu/events/eosc-hub-week-16-20-april-2018-malaga-spain
Public day, 16-17 April 2018, Trade Fairs and Congress Center of Málaga
A public event will be organised on Apr 16th and 17th.
The agenda is available on the EOSC-hub web site at: http://eosc-hub.eu/eosc-hub-week-2018-programme.
FitSM Foundation Training and Certification
FitSM is an open standards family for lightweight IT Service Management (ITSM) and the reference framework being used in both EOSC-hub and EOSCpilot projects. Through FitSM, the project aims at conducting effective IT service management in a federated environment and achieving a baseline level of ITSM that can act in support of ‘management interoperability’ in federated environments where disparate organisations must cooperate to manage services. The Foundation level training provides an introduction to the basic IT service management concepts and terms, outlines the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM, and details the formal requirements defined within it.
The EOSC-hub all-hands meeting offers the opportunity to be trained in FitSM as well as to receive a formal certification backed by certification authority ICO-Cert for anyone successful passing the exam (20 multiple choice questions, 13 required to pass). Both the costs of the training and the exam is covered and offered to you by the EOSC-hub project for free. The training will take place on Thursday afternoon (19 Apr) and Friday morning (20 Apr), ensuring minimal overlap with other project meetings. Only participants who register in advance can be admitted to the training, so please be sure to select the option during registration. A limited number of participants is admitted, however, it is available to any interested project members and is highly recommended for process owners and managers, task leaders and WP managers. Other training events will be organized during the project for anyone unable to attend due to clashes.
10' Introduction: the status of WP7 as a whole (Claudio Cacciari)
45' Status of each task: https://drive.google.com/drive/folders/15vaQwSYXAplq4jVLu6c937uGXGyfGbgC
35' Open discussion
The main objectives of this session are manifold:
1.) Report the current status of the WP11 activities:
Status of the submitted Milestones (M11.1, M11.2 and M11.3)
Procedure for financial support travel costs of trainers
List of supported training activities
Status of the training catalogue
2.) Focus on the upcoming events and activities
Research Data Management (RDM) concerns plans, policies, programs and practices that control, protect, deliver and enhance the value of research data. The aim of the training is to present and discuss research data management tools and services and is aimed at researchers and research communities.
The training consists of three parts:
1.) Framework for Discipline-specific RDM (30 minutes) (René)
One size does not fit all. Research data management plans take specific issues into consideration, e.g. in relation to the scientific discipline. So-called Domain Data Protocols (DDPs) are a pragmatic solution to ensure proper implementation of individual DMPs.
The state of art of DDPs is presented and the relevance for specific situation is discussed.
Participants will get insight into good practice concerning management of research data (research products / research artifacts), taking specific disciplinary issues into consideration.
2.) EOSC-hub services that support the research data life-cycle (30 minutes) (Shaun)
The EOSC-hub services are classified and discussed in relation to their role in the research data life-cycle. The research data life-cycle represents all of the stages of data throughout its life from its creation for a study to its distribution and reuse. It is an important principle in the data management planning.
Participants will learn which service can be used to support the life-cycle of data throughout the research process.
3.) Tools to create Data management plans (30 minutes) (René / Shaun)
A DMP-tool helps researchers create data management plans. A DMP is a formal document that outlines what a researcher will do with her data during and after a research project. Several profiles / templates for DMPs do exist, e.g. aimed at specific funding scheme.
A number of DMP-tools exist or are under development. An overview will be given.
The session will focus on current status of federation tools, main integration tasks and the refinement of the integration plans. Apart from this the general organisation of the package, including communication channels will be discussed and reviewed.
Community requirement DB:
https://wiki.eosc-hub.eu/display/EOSC/Community+requirements+DB
The focus of this session are the services and tools which support the federated operations of e-Infrastructures, including GOCDB, DPMT, Accouting and Monitoring systems etc. During this session an overview and status of these services will be presented in detail and current integration tasks will be discussed.
EOSC-hub Marketplace is a user-facing platform facilitating the ecosystem of productional EOSC-hub services which should be easily promoted, discovered, ordered and accessed. The efficient Marketplace performance, user experience and complience with order management policies strongly depends on integration with backend services e-Infrastructures. This integration is the focus of the session. The current integration tasks with EGI and EUDAT CMDBs, service portfolio tool and other services will be discussed in detail.
IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
This is one-day Foundation level course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.
Costs/Value
This course is being supported by the EOSC-hub project, therefore the conference registration fee covers the costs of the training course (~€370 value) and the exam/certification fee (€80 charged by the certification authority ICO-Cert) for all specifically registered participants.
Duration
8 hours (plus 30-minute exam)
Target audience
-All individuals involved in the provisioning of (federated) IT services.
-Candidates who wish to progress to the Advanced level of the qualification and certification scheme
Entry requirements
-None
Contents
-Basic IT service management concepts and terms (based on FitSM-0)
-Purpose and structure of FitSM standards and their relationship to other standards - Process framework underlying FitSM
-Requirements defined in FitSM-1
Exam
-30 minutes, at the end of the training
-Closed book, i.e. no aids are allowed
-20 multiple choice questions (four possible answers for each question, one correct answer per question)
-At least 65% correct answers (13 of 20) are required to pass the examination
Training Outputs
-Exam scores
-Certificates for those passing the exam with unique certificate license number
**Communication of results, and availability for download through personal client area, provided by the certification authority ICO-Cert
IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
This is one-day Foundation level course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.
Costs/Value
This course is being supported by the EOSC-hub project, therefore the conference registration fee covers the costs of the training course (~€370 value) and the exam/certification fee (€80 charged by the certification authority ICO-Cert) for all specifically registered participants.
Duration
8 hours (plus 30-minute exam)
Target audience
-All individuals involved in the provisioning of (federated) IT services.
-Candidates who wish to progress to the Advanced level of the qualification and certification scheme
Entry requirements
-None
Contents
-Basic IT service management concepts and terms (based on FitSM-0)
-Purpose and structure of FitSM standards and their relationship to other standards - Process framework underlying FitSM
-Requirements defined in FitSM-1
Exam
-30 minutes, at the end of the training
-Closed book, i.e. no aids are allowed
-20 multiple choice questions (four possible answers for each question, one correct answer per question)
-At least 65% correct answers (13 of 20) are required to pass the examination
Training Outputs
-Exam scores
-Certificates for those passing the exam with unique certificate license number
**Communication of results, and availability for download through personal client area, provided by the certification authority ICO-Cert
Open training for all EOSC-hub participants
IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
This is one-day Foundation level course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.
Costs/Value
This course is being supported by the EOSC-hub project, therefore the conference registration fee covers the costs of the training course (~€370 value) and the exam/certification fee (€80 charged by the certification authority ICO-Cert) for all specifically registered participants.
Duration
8 hours (plus 30-minute exam)
Target audience
-All individuals involved in the provisioning of (federated) IT services.
-Candidates who wish to progress to the Advanced level of the qualification and certification scheme
Entry requirements
-None
Contents
-Basic IT service management concepts and terms (based on FitSM-0)
-Purpose and structure of FitSM standards and their relationship to other standards - Process framework underlying FitSM
-Requirements defined in FitSM-1
Exam
-30 minutes, at the end of the training
-Closed book, i.e. no aids are allowed
-20 multiple choice questions (four possible answers for each question, one correct answer per question)
-At least 65% correct answers (13 of 20) are required to pass the examination
Training Outputs
-Exam scores
-Certificates for those passing the exam with unique certificate license number
**Communication of results, and availability for download through personal client area, provided by the certification authority ICO-Cert
IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
This is one-day Foundation level course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.
Costs/Value
This course is being supported by the EOSC-hub project, therefore the conference registration fee covers the costs of the training course (~€370 value) and the exam/certification fee (€80 charged by the certification authority ICO-Cert) for all specifically registered participants.
Duration
8 hours (plus 30-minute exam)
Target audience
-All individuals involved in the provisioning of (federated) IT services.
-Candidates who wish to progress to the Advanced level of the qualification and certification scheme
Entry requirements
-None
Contents
-Basic IT service management concepts and terms (based on FitSM-0)
-Purpose and structure of FitSM standards and their relationship to other standards - Process framework underlying FitSM
-Requirements defined in FitSM-1
Exam
-30 minutes, at the end of the training
-Closed book, i.e. no aids are allowed
-20 multiple choice questions (four possible answers for each question, one correct answer per question)
-At least 65% correct answers (13 of 20) are required to pass the examination
Training Outputs
-Exam scores
-Certificates for those passing the exam with unique certificate license number
**Communication of results, and availability for download through personal client area, provided by the certification authority ICO-Cert
IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
This is one-day Foundation level course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.
Costs/Value
This course is being supported by the EOSC-hub project, therefore the conference registration fee covers the costs of the training course (~€370 value) and the exam/certification fee (€80 charged by the certification authority ICO-Cert) for all specifically registered participants.
Duration
8 hours (plus 30-minute exam)
Target audience
-All individuals involved in the provisioning of (federated) IT services.
-Candidates who wish to progress to the Advanced level of the qualification and certification scheme
Entry requirements
-None
Contents
-Basic IT service management concepts and terms (based on FitSM-0)
-Purpose and structure of FitSM standards and their relationship to other standards - Process framework underlying FitSM
-Requirements defined in FitSM-1
Exam
-30 minutes, at the end of the training
-Closed book, i.e. no aids are allowed
-20 multiple choice questions (four possible answers for each question, one correct answer per question)
-At least 65% correct answers (13 of 20) are required to pass the examination
Training Outputs
-Exam scores
-Certificates for those passing the exam with unique certificate license number
**Communication of results, and availability for download through personal client area, provided by the certification authority ICO-Cert
IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
This is one-day Foundation level course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.
Costs/Value
This course is being supported by the EOSC-hub project, therefore the conference registration fee covers the costs of the training course (~€370 value) and the exam/certification fee (€80 charged by the certification authority ICO-Cert) for all specifically registered participants.
Duration
8 hours (plus 30-minute exam)
Target audience
-All individuals involved in the provisioning of (federated) IT services.
-Candidates who wish to progress to the Advanced level of the qualification and certification scheme
Entry requirements
-None
Contents
-Basic IT service management concepts and terms (based on FitSM-0)
-Purpose and structure of FitSM standards and their relationship to other standards - Process framework underlying FitSM
-Requirements defined in FitSM-1
Exam
-30 minutes, at the end of the training
-Closed book, i.e. no aids are allowed
-20 multiple choice questions (four possible answers for each question, one correct answer per question)
-At least 65% correct answers (13 of 20) are required to pass the examination
Training Outputs
-Exam scores
-Certificates for those passing the exam with unique certificate license number
**Communication of results, and availability for download through personal client area, provided by the certification authority ICO-Cert